.page-faq {
  --faq-tint-red: rgba(215, 38, 61, 0.10);
  --faq-tint-gold: rgba(244, 162, 89, 0.18);
  --faq-tint-mint: rgba(46, 196, 182, 0.14);
  --faq-hair: var(--line);
}

/* ---------- 首屏 ---------- */
.page-faq .faq-hero {
  padding: 32px 0 40px;
  border-bottom: 1px solid var(--faq-hair);
}

.page-faq .faq-hero__grid {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: 28px;
  align-items: start;
  margin-top: 22px;
}

.page-faq .faq-hero__main {
  min-width: 0;
}

.page-faq .page-title {
  margin: 12px 0 0;
  font-size: clamp(27px, 4.6vw, 46px);
  line-height: 1.22;
  font-weight: 800;
  letter-spacing: -0.01em;
  color: var(--text);
}

.page-faq .page-lead {
  margin: 16px 0 0;
  max-width: 62ch;
  font-size: 16px;
  line-height: 1.8;
  color: var(--muted);
}

.page-faq .faq-hero__figure {
  margin: 0;
  padding: 10px;
  border: 1px solid var(--faq-hair);
  background: var(--surface);
}

.page-faq .faq-hero__figure img {
  display: block;
  width: 100%;
  height: auto;
  max-width: 100%;
}

.page-faq .faq-hero__caption {
  margin-top: 10px;
  font-size: 13px;
  line-height: 1.65;
  color: var(--muted);
}

.page-faq .faq-hero__hint {
  margin: 16px 0 0;
  font-size: 12px;
  letter-spacing: 0.04em;
  color: var(--muted);
}

/* ---------- 检索栏 ---------- */
.page-faq .faq-search {
  margin-top: 26px;
  padding: 16px 18px 18px;
  background: var(--surface);
  border: 1px solid var(--faq-hair);
  border-bottom: 3px solid var(--mist);
  transition: border-bottom-color 180ms ease-out;
}

.page-faq .faq-search:focus-within {
  border-bottom-color: var(--red);
}

.page-faq .faq-search__label {
  display: block;
  font-size: 12px;
  letter-spacing: 0.08em;
  color: var(--muted);
}

.page-faq .faq-search__field {
  margin-top: 8px;
}

.page-faq .faq-search__input {
  display: block;
  width: 100%;
  padding: 6px 0;
  border: 0;
  background: transparent;
  outline: none;
  appearance: none;
  -webkit-appearance: none;
  font: inherit;
  font-size: 17px;
  line-height: 1.5;
  color: var(--text);
}

.page-faq .faq-search__input::placeholder {
  color: var(--muted);
  opacity: 0.75;
}

.page-faq .faq-search__input::-webkit-search-cancel-button {
  -webkit-appearance: none;
}

.page-faq .faq-search__suggest {
  display: none;
  flex-wrap: wrap;
  align-items: center;
  gap: 8px;
  margin-top: 14px;
  padding-top: 14px;
  border-top: 1px dashed var(--faq-hair);
}

.page-faq .faq-search:focus-within .faq-search__suggest {
  display: flex;
}

.page-faq .faq-search__suggest-title {
  font-size: 11px;
  letter-spacing: 0.08em;
  color: var(--muted);
}

/* ---------- 账户设置两步 ---------- */
.page-faq .faq-steps {
  padding: 40px 0 44px;
}

.page-faq .faq-steps__card {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  border: 1px solid var(--faq-hair);
  background: var(--surface);
  overflow: hidden;
}

.page-faq .faq-steps__media {
  position: relative;
  min-height: 220px;
  background: linear-gradient(150deg, var(--ink) 0%, var(--ink-deep) 100%);
}

.page-faq .faq-steps__media img {
  position: absolute;
  inset: 0;
  width: 100%;
  height: 100%;
  object-fit: cover;
}

.page-faq .faq-steps__body {
  padding: 26px 20px 28px;
  min-width: 0;
}

.page-faq .faq-steps__title {
  margin: 12px 0 0;
  font-size: clamp(21px, 3.2vw, 30px);
  line-height: 1.36;
  font-weight: 800;
  color: var(--text);
}

.page-faq .faq-steps__lead {
  margin: 14px 0 0;
  font-size: 15px;
  line-height: 1.8;
  color: var(--muted);
}

.page-faq .faq-steps__note {
  margin: 22px 0 0;
  padding: 14px 16px;
  background: var(--faq-tint-mint);
  border-left: 2px solid var(--mint);
  font-size: 14px;
  line-height: 1.75;
  color: var(--muted);
}

.page-faq .faq-steps__note a,
.page-faq .faq-item__a a {
  color: inherit;
  font-weight: 700;
  text-decoration: underline;
  text-underline-offset: 3px;
  text-decoration-thickness: 1px;
}

.page-faq .faq-steps__note a:hover,
.page-faq .faq-item__a a:hover {
  color: var(--red);
}

/* 两步流程 */
.page-faq .steps-flow {
  list-style: none;
  margin: 24px 0 0;
  padding: 0;
}

.page-faq .steps-flow__item {
  display: grid;
  grid-template-columns: 56px minmax(0, 1fr);
  gap: 16px;
  padding: 18px 0;
}

.page-faq .steps-flow__item + .steps-flow__item {
  border-top: 1px dashed var(--faq-hair);
}

.page-faq .steps-flow__num {
  display: grid;
  place-items: center;
  width: 56px;
  height: 56px;
  font-size: 19px;
  font-weight: 700;
  letter-spacing: 0.04em;
  color: var(--white);
  background: var(--red);
}

.page-faq .steps-flow__item--mint .steps-flow__num {
  background: var(--mint);
  color: var(--ink-deep);
}

.page-faq .steps-flow__text {
  min-width: 0;
}

.page-faq .steps-flow__text h3 {
  margin: 0 0 8px;
  font-size: 18px;
  line-height: 1.4;
  font-weight: 800;
  color: var(--text);
}

.page-faq .steps-flow__text p {
  margin: 0;
  font-size: 15px;
  line-height: 1.8;
  color: var(--muted);
}

/* ---------- 索引 + 问答流 ---------- */
.page-faq .faq-body {
  padding: 4px 0 52px;
}

.page-faq .faq-body__grid {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: 30px;
}

.page-faq .faq-nav {
  align-self: start;
  padding: 16px 14px 14px;
  border: 1px solid var(--faq-hair);
  background: var(--surface);
}

.page-faq .faq-nav__title {
  margin: 0 0 10px;
  padding: 0 6px;
  font-size: 12px;
  letter-spacing: 0.1em;
  color: var(--muted);
}

.page-faq .faq-nav__list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 1px;
}

.page-faq .faq-nav__link {
  display: grid;
  grid-template-columns: 26px minmax(0, 1fr) auto;
  align-items: center;
  gap: 10px;
  padding: 9px 8px;
  border-left: 2px solid transparent;
  color: var(--muted);
  text-decoration: none;
  font-size: 14px;
  line-height: 1.4;
  transition: color 160ms ease-out, border-color 160ms ease-out, background-color 160ms ease-out;
}

.page-faq .faq-nav__link:hover,
.page-faq .faq-nav__link:focus-visible {
  color: var(--text);
  border-left-color: var(--red);
  background: var(--faq-tint-red);
}

.page-faq .faq-nav__num {
  font-size: 11px;
  color: var(--red);
}

.page-faq .faq-nav__count {
  font-size: 11px;
  color: var(--muted);
}

.page-faq .faq-nav__foot {
  margin: 14px 0 0;
  padding: 12px 6px 0;
  border-top: 1px solid var(--faq-hair);
  font-size: 11px;
  line-height: 1.6;
  color: var(--muted);
}

.page-faq .faq-stream {
  min-width: 0;
}

.page-faq .faq-group {
  scroll-margin-top: calc(var(--bar-h) + 24px);
  padding-bottom: 36px;
}

.page-faq .faq-group__head {
  display: flex;
  align-items: baseline;
  gap: 12px;
  padding-bottom: 12px;
  border-bottom: 2px solid var(--text);
}

.page-faq .faq-group__num {
  font-size: 13px;
  letter-spacing: 0.04em;
  color: var(--red);
}

.page-faq .faq-group__title {
  margin: 0;
  font-size: clamp(19px, 2.4vw, 23px);
  line-height: 1.3;
  font-weight: 800;
  color: var(--text);
}

.page-faq .faq-group__count {
  margin-left: auto;
  font-size: 12px;
  color: var(--muted);
  white-space: nowrap;
}

/* ---------- 问答条目 ---------- */
.page-faq .faq-item {
  border-bottom: 1px solid var(--faq-hair);
  border-left: 2px solid transparent;
  padding-left: 14px;
  transition: border-left-color 160ms ease-out;
}

.page-faq .faq-item[open] {
  border-left-color: var(--mint);
}

.page-faq .faq-item > summary {
  display: block;
  position: relative;
  padding: 16px 40px 16px 2px;
  list-style: none;
  cursor: pointer;
  font-size: 16px;
  line-height: 1.6;
  font-weight: 700;
  color: var(--text);
  transition: color 160ms ease-out;
}

.page-faq .faq-item > summary::-webkit-details-marker {
  display: none;
}

.page-faq .faq-item > summary::after {
  content: "+";
  position: absolute;
  right: 8px;
  top: 50%;
  transform: translateY(-50%);
  font-family: var(--font-mono);
  font-size: 19px;
  line-height: 1;
  color: var(--muted);
  transition: color 160ms ease-out;
}

.page-faq .faq-item[open] > summary::after {
  content: "–";
  color: var(--red);
}

.page-faq .faq-item > summary:hover,
.page-faq .faq-item > summary:focus-visible {
  color: var(--red);
}

.page-faq .faq-item__a {
  padding: 0 40px 20px 2px;
  font-size: 15px;
  line-height: 1.8;
  color: var(--muted);
}

.page-faq .faq-item__a p {
  margin: 0 0 10px;
}

.page-faq .faq-item__a p:last-child {
  margin-bottom: 0;
}

/* ---------- 转人工 ---------- */
.page-faq .faq-human {
  padding: 0 0 68px;
}

.page-faq .faq-human__card {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: 26px;
  padding: 28px 22px 30px;
  background: var(--ink);
  border: 1px solid var(--ink-deep);
  border-left: 4px solid var(--red);
}

.page-faq .faq-human__intro {
  min-width: 0;
}

.page-faq .faq-human__intro .eyebrow {
  color: var(--gold);
}

.page-faq .faq-human__intro h2 {
  margin: 12px 0 12px;
  font-size: clamp(21px, 3vw, 29px);
  line-height: 1.35;
  font-weight: 800;
  color: var(--on-dark);
}

.page-faq .faq-human__intro p {
  margin: 0;
  font-size: 15px;
  line-height: 1.8;
  color: var(--on-dark-muted);
}

.page-faq .faq-human__channels {
  display: grid;
  gap: 0;
  align-content: start;
  min-width: 0;
}

.page-faq .faq-human__row {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  align-items: center;
  gap: 6px 12px;
  padding: 14px 0;
  border-top: 1px solid var(--hair);
}

.page-faq .faq-human__label {
  grid-column: 1 / -1;
  font-size: 11px;
  letter-spacing: 0.1em;
  color: var(--gold);
}

.page-faq .faq-human__value {
  min-width: 0;
  font-size: 15px;
  line-height: 1.55;
  color: var(--on-dark);
  word-break: break-word;
  overflow-wrap: anywhere;
}

.page-faq .faq-human__more {
  margin: 16px 0 0;
  font-size: 14px;
}

.page-faq .faq-human__more a {
  color: var(--gold);
  font-weight: 700;
  text-decoration: none;
  border-bottom: 1px solid currentColor;
  padding-bottom: 2px;
}

.page-faq .faq-human__more a:hover {
  color: var(--on-dark);
}

/* ---------- 响应式 ---------- */
@media (min-width: 760px) {
  .page-faq .faq-hero {
    padding: 40px 0 48px;
  }

  .page-faq .faq-hero__grid {
    gap: 36px;
    margin-top: 26px;
  }

  .page-faq .faq-steps__body {
    padding: 34px 32px 36px;
  }

  .page-faq .faq-human__card {
    padding: 34px 32px 36px;
  }
}

@media (min-width: 900px) {
  .page-faq .faq-hero__grid {
    grid-template-columns: minmax(0, 1.42fr) minmax(0, 1fr);
    gap: 44px;
  }

  .page-faq .faq-steps__card {
    grid-template-columns: minmax(0, 0.86fr) minmax(0, 1.14fr);
  }

  .page-faq .faq-steps__media {
    min-height: 100%;
  }

  .page-faq .faq-steps__body {
    padding: 40px 42px 44px;
  }

  .page-faq .faq-human__card {
    grid-template-columns: minmax(0, 1fr) minmax(0, 1.1fr);
    gap: 44px;
    padding: 40px 44px 42px;
  }
}

@media (min-width: 1000px) {
  .page-faq .faq-body__grid {
    grid-template-columns: 236px minmax(0, 1fr);
    gap: 48px;
  }

  .page-faq .faq-nav {
    position: sticky;
    top: calc(var(--bar-h) + 20px);
  }
}

@media (max-width: 560px) {
  .page-faq .faq-hero {
    padding: 24px 0 30px;
  }

  .page-faq .faq-search {
    padding: 14px 14px 16px;
  }

  .page-faq .faq-search__input {
    font-size: 16px;
  }

  .page-faq .steps-flow__item {
    grid-template-columns: 48px minmax(0, 1fr);
    gap: 12px;
  }

  .page-faq .steps-flow__num {
    width: 48px;
    height: 48px;
    font-size: 17px;
  }

  .page-faq .faq-item {
    padding-left: 10px;
  }

  .page-faq .faq-item > summary {
    padding: 14px 34px 14px 0;
    font-size: 15px;
  }

  .page-faq .faq-item__a {
    padding: 0 34px 18px 0;
  }

  .page-faq .faq-human__card {
    padding: 24px 16px 26px;
  }
}

@media (prefers-reduced-motion: reduce) {
  .page-faq .faq-search,
  .page-faq .faq-nav__link,
  .page-faq .faq-item,
  .page-faq .faq-item > summary,
  .page-faq .faq-item > summary::after {
    transition: none;
  }
}